Business PBX in the Cloud: Your Phone System, Anywhere

Mobile and desktop apps, IVR, call recording, and a full call center, all in the cloud. No physical equipment required.

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Calls per hour chart on the cloud PBX dashboard

Softphone app on a call with Javier Castillo, extension 1202, with hold, transfer, record and park buttons

Everything included in your PBX

We build our own platform and apps: the team that builds it is the team that supports you.

Calling

iOS, Android & Desktop Apps

Answer on your phone even when the app is closed, or from Windows and Mac. Transfer, conference, second line, and record from the same app.

IVR & Business Hours

Welcome greetings, keypad menus, and automatic after-hours and holiday routing.

Call Recording

Automatic or one tap during the call. Play and download recordings from the web panel.

Team Chat & Line Status

Messages between coworkers, who is free or busy, and favorites, inside the same app.

Call Center

Queues & Agents

Queues with distribution strategies, agents with pauses and skills, and callback for callers who would rather not wait.

Live Queue Wallboard

Calls waiting, agents available, on a call, or paused, and today's service level, in real time.

Outbound Campaigns

Automatic dialer with contact lists, a result for every call, and a do-not-call list.

Reports & Agent Activity

Filterable call history, analytics by queue and extension, and time tracking for every agent.

Administration & Integrations

Call Flows

Build step by step what happens to each call: play a message, ask, look up your system, and transfer based on the answer.

Lines & Call Rules

Multiple providers at once, your own Claro E1, inbound and outbound rules, and number blocking.

CRM Integration

Show the customer's name while the call rings and log every call in your CRM when it ends.

Web Admin by Department

Extensions, users, and permissions by role and department, from any browser.

Plans & Pricing

Choose the plan that best fits your business. Every plan includes a Guatemalan landline number.

Startup

Q159 /month

Get started

Features

Guatemalan landline number included
5 extensions included
Additional extensions: +Q25 each
200 outbound minutes
2 simultaneous calls
Custom IVR
iOS, Android & desktop app

Recommended

Basic

Q250 /month

Get started

Features

Everything in Startup
10 extensions included
500 outbound minutes
Call recording
Detailed reports

Pro

From

Q600 /month

Get a quote

Features

Everything in Basic
20+ extensions included
4+ simultaneous calls
1,000+ outbound minutes
CRM integration
Advanced groups & queues
Priority support

Every plan includes a Guatemalan landline number and initial setup by our team. No equipment to buy.

Monthly prices in Guatemalan quetzales, VAT included, with FEL electronic invoice. No minimum term. Outbound minutes cover Guatemalan landlines and mobiles; international calls are billed separately.

Companies We Work With

Frequently Asked Questions

Do I need special hardware?

No. Use the free iOS and Android app or the desktop app for Windows and Mac. IP desk phones are supported too. No on-site equipment required.

How many simultaneous calls can I make?

Each plan includes a minimum number of simultaneous channels (concurrent calls). You can expand the number of channels at any time by contacting us.

Does it include a phone number?

Yes. Every plan includes a Guatemalan landline number.

Can I connect my own E1?

Yes, if your E1 is contracted with Claro Guatemala: we connect it to our network and your numbers keep working on the cloud PBX. E1 lines from other carriers are not supported.

Do you offer mobile numbers for collections?

Yes, subject to availability. For collection campaigns we offer mobile numbers with periodic rotation, so your landlines do not get blocked. Ask us about availability.

Does it work outside Guatemala?

Absolutely. Our system operates in the cloud, so you can make and receive calls from anywhere in the world as long as you have an internet connection.

Is there technical support included?

Yes. Local support in Spanish and English via WhatsApp, email, and phone.

What availability do you guarantee?

Our SLA guarantees availability from 99% per year. If your operation needs more, you can contract a higher availability level.

Do you still work with 3CX and Yeastar?

Yes. We are 3CX and Yeastar partners: if your business prefers 3CX or a Yeastar P-Series PBX, we install, configure, and support it, in the cloud or on-premises.

Can I integrate it with my CRM?

Yes. The system supports API integrations with CRMs, help desk platforms, and other business tools. Contact us for a custom integration quote.

3CX and Yeastar Partners

Does your business prefer 3CX or Yeastar P-Series? We install, configure, and support them, in the cloud or on-premises.

Get a 3CX or Yeastar quote Try Yeastar P-Series free

Shall we talk on WhatsApp?

We help you pick a plan and answer your questions about numbers, equipment, and setup.

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